Violent and Abusive Behaviour:
The practice runs a Zero Tolerance policy towards Violent and Abusive behaviour by patients towards Doctors or Staff. Patients who are abusive may be reported to the Local Health Board and asked to leave the practice list.
Freedom of Information Act:
The Practice has a publication scheme which details the information it routinely makes available for patients. A copy of the scheme is available from the receptionist or via this link
Freedom of information Policy
Cwm Taf Morgannwg University Health Board
Rhondda Cynon Taf
Tel: 01443 744915
Cwm Taf Morgannwg Health Board Website
We are an approved teaching practice for undergraduate medical students from Cardiff University and graduate students from Swansea University. We look forward to your co-operation in the training of future doctors. Please note that the students are bound by the same code of medical ethics (including that of confidentiality) as the staff and doctors at the practice. However, should you rather not have students present during the consultation please let us know and your wishes would be respected; rest assured that your care would not be compromised and you would continue to receive the same high standard of care in the case of your non-participation in teaching activities.
Personal Health Information
No Personal Health information is disclosed to any third party without the appropriate prior consent of the patient.
Your Information, Your Rights - What You Need To Know
CCTV operates on and around our premesis and is being recorded for the purpose of crime prevention, public and staff safety.
ALL telephone calls (both incoming and outgoing) are recorded for training, monitoring and dispute resolution purposes,
The above systems are controlled by Woodlands Surgery. For further information, please contact the Practice Manager.