Woodlands Surgery welcome's patient views, both good and bad, on the running of the practice and the services it offers.
For comments about the practice and suggestions as to how we can improve our service to you, please click on the link above to access our comments form. Alternatively you can comment in writing and hand this in at the surgery.
Scroll down to view previous comments and responses.
Medical matters and official complaints cannot be dealt with using this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Complaints can be made using our Practice Complaints Procedure - please discuss with a receptionist.
Please note, you will not receive an automated confirmation of receipt of your e-mail. However all e-mails received by the practice are discussed at a practice meeting
and all comments/suggestions and our responses are displayed on this page. Thank You.
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Comment (20.5.20):
"Thank you for setting up the e consultation service."
Response:
"Thank you for your feedback, it's good to know that the service is working well for patients".
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Comment (2.8.17):
"Thanks to the Prescription Clerks for your help, always so polite and helpful"
Response:
Thank you for your positive feedback, it's always good to be appreciated.
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Comment (7.4.15):
"Phoned this morning for an appointment seen and home by
10. 30 , thoroughly examined, how can people complain at this service. Thanks a million!"
Response:
Thank You, we appreciate you taking the time to let us know that we are providing a good service for our patients.
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Comment (2.7.14):
"I would just like to say thanks to your receptionists (who always seem to get a bad press) for being so polite and helpful over the last three or four weeks when I've been making appointments for my son. Also to the nurses and doctors who have been dealing with him. Your help and accommodation is much appreciated. Thanks again. "
Response:
Thank You. You comments are much appreciated. We strive to offer our patients a good service and it's nice to be told that we are achieving this.
We wish your son a speedy recovery.
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Comment (20.6.13):
"Bring back Saturday Morning Surgery and take some pressure off the hospital and patients travelling 9 miles".
Response:
Due to a shortage of GP's in deprived areas such as Caerau, it would be impossible to off a service more than 5 days a week.
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Comment (11.6.13):
"It would be nice to have a woman doctor to do smear tests or bring back Viv".
Response:
One of our new nurses will shortly be training to be a smear taker, also Karen Smith still does smears if needed - please ask one of the receptionists, who will arrange an appointment. We never have enough doctor appointments to meet demand, so we don't use doctor appointments for smears, as they can be done by a nurse.
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Comment:
"We were very surprised at how quickly we had our flu jabs."
Response:
Thank you, it's always nice to be told that our service is appreciated.
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Comment:
"Please can you ensure that when I don't want all my items on repeat that they don't all get issued anyway".
Response:
We apologise for this, we are working with the LHB to reduce medicine waste and this should not happen again.
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